668 Blog for Week of 6/28/2010

Reflect on a great manager - what made he/she great?

My top manager was in fact my partner in the Big 4 times. Those were the times where we could afford to do things that were 'fun' and when companies (Clients) were spending money on consultants and contractors. My ex-partner was a great leader. He was the guy who stepped in when the profits were bad and said what's the issue here? I don't care if we aren't making any money, I want to know what we can do to solve this issue, and to get us OUT of the client site as soon as possible. The managers and senior managers that was in charge of my project was demanding that the staff put in extra non-chargeable hours so that their profit rates were higher, sending morale down the gutter. In the Hamel book, I read that "A leader garners influence by demonstrating a capacity to get things done and excelling as a team builder" I was reminded of my Partner. He basically came in, spoke with the client, got what needed to get done, and got us out of there. The last meeting we had was a team building exercise that was at The Chart House in Malibu. We ate and drank the whole night. The bill was over $10,000 dollars for a team of approximately 15. He knew that we were burnt out, and needed to keep our morale up and so he spent that money on us to show us that there's also a time to play and have fun at work. I loved that guy! Oh and did I say he was a good leader too? =)

What does this tell you about yourself?

What I've learned from this experience is that managers manage and keep things in order. Leaders are those who gives vision and takes the followers under their belts to the 'promise land'. I've learned that I can't be a manager. I need to create opportunites, vision and direction for those who are following me and I need to keep morale on a higher level. Like the Googles of the world, I need to innovate and think more for the people and not just for profit. "in a high trust, low-fear organization, employees don't need alot of oversight, they need to be mentored and supported, rather than bossed around." These quotes supports what my story is all about above, and moving forward. (Pgs 88-89)I enjoy helping people, but first, they need to do all they can to think critically on their own and then come to me with alternatives so that I can assist them in making a decision. Like in Gary's class (Stager) Ask 3 before me. I thought that was a good phrase to adopt.